Blogging Librarian

Do you meet angry patrons when you were at the reference counter and wondered how you could have handled them better?

Fret not! Sound Money Tips just published an article on exactly that. Though the article was meant for those in business, I found that the suggestions provided were equally applicable to our jobs as librarians when we do meet angry patrons.

Go have a read and see if they are of help to you when faced with some irate patrons.

Technorati Tags: librarians, libraries, customer service